IT SERVICE MANAGEMENT
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What is Services Management?
Services Management is a customer-focused approach to delivering information technology support services.
Service Management focuses on providing value to the customer through effective and efficient management of the different organisations that deliver IT related support services to the business.
Service Management provides a framework to structure support related activities and the interactions of IT technical resources with the customer and provide accountability throughout the process.
The hub of this is KEE's Helpdesk. The Helpdesk provides a single point of contact for all related questions and issues. One number to call, one point of contact and one point of responsibility.
Each case can be initiated via email, telephone or web portal and is then managed through to its satisfactory completion no matter how many different providers are involved in solving the issue presented.
With all cases handled by a single entity it is simple to report on each resources performance to ensure best value and measure their effectiveness in providing services to the business.
In short, KEE's Services Management Process ensures your business gets comprehensive, cohesive and accountable support from a single point of contact.