KEE’s Helpdesk service delivers a team of highly skilled engineers who know your business.
In effect it is your IT department, always there, on demand, ready to deal with the everyday problems that impede productivity.
Part of our engagement process is to understand how your IT infrastructure integrates with your business processes. After understanding this we deploy monitoring agents to warn of impending issues that could cause problems so we can get a head start in minimising downtime.
Our Helpdesk Service includes:
Telephone & Remote Service
On Site Support
24x7 Call logging
Fixed Price agreements
Full in depth site survey with recommendations for improvement
Dedicated Account Manager
We work with major industry names such as MIcrosoft, Cisco, Apple, Lenovo and HP.
KEE’s Helpdesk service offers a single and final point of contact for any support requirements.
During our initial engagement process we audit all of the providers your company uses for support and capture the contractual information relating to these. This means that whatever the support issue is, the KEE Helpdesk will manage all 3rd party support requests through to their completion. No more service providers arguing over who is responsible - the buck stops with KEE’s Helpdesk.
Our engineers are skilled with all of the major vendors and technologies, including: